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Archive for April, 2014

dealer of the year

Freeway Chevrolet has been recognized as one of General Motors “Deal of the Year” award winners.  Dealerships are awarded based on superior sales volume, up to date facilities with well trained technicians and mechanics, and high customer service ratings.

To win the award, the dealership must meet or exceed three qualifiers.  The dealerships Retail Sales Index must be reported as 100 or higher by year end. In addition, the dealership is based upon Purchase and Delivery and Service Satisfaction CSI survey questions. These represent customer satisfaction and potential willingness to recommend to dealership based on a comprehensive look at the retail experience. The final qualifier is to meet or exceed a Dealer Parts Loyalty 12month Object of 75%. This is based on the percentage of customer pay and internal repair parts that are recognized as GM or ACDelco parts. Using certified GM parts are important for car safety and customer satisfaction: the higher the percentage, the better the dealership and customers are committing to using GM and ACDelco parts.

This honor was awarded to 50 dealership s in the US with only two in Arizona. Congratulation’s Freeway Chevrolet on your achievement and keep up the good work!