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Chevy Sees Huge Increase in Spanish Onstar Requests

Dedicated Spanish Language Team Available

OnStar has provided General Motors customers with a dedicated team of Spanish language operators for the past decade, but in no year have there been more requests for Spanish-speaking agents than in 2016. More than 1,0000 requests for the Spanish team came in every day, and Chevy has seen more than 100,000 requests for Spanish agents in the first three months of this year. “We understand that not all Chevrolet owners speak English fluently or at all, but we didn’t want that to be an obstacle in providing them with the same service we offer all OnStar customers,” said Terry Inch, GM’s director of Global Customer Connections. “As a result, OnStar has a dedicated team of advisors who can help Spanish-speaking customers keep safe, connected and ready for the road ahead.” Get a complete demonstration of all the ways OnStar can help you on the road when you visit Freeway Chevrolet.

Easy to Request Spanish Assistance

There are two ways you can be hooked up to a Spanish-speaking customer service representative when you push your blue OnStar button. One is to ask the folks at Freeway Chevrolet to enroll you in the Spanish option when you purchase your new Chevrolet. You can also ask to be directed to a Spanish language agent on a case-by-case basis, every time you make a call. “Across the board, our data tells us that Spanish-speaking customers are well-informed when it comes to in-vehicle technology,” according to Inch. “In addition to using OnStar core services, we’ve seen that Spanish-speaking customers are likely to use the myChevrolet mobile app to remote start their vehicles, lock their cars and even check their vehicle’s diagnostics.”

Unlimited 4G LTE Wi-Fi Available

For only $20 a month, Chevy owners in the U.S can now have an unlimited data plan through their OnStar system. The Internet doesn’t care what language you speak, it just provides a virtually unlimited source of music, information, video, podcasts and books on tape that drivers and passengers can use to make transportation more entertaining and productive. “We have contractors bidding jobs in their Silverados, families streaming movies in their Malibus and everyone tapping into the cloud for music,” GM North America president Alan Batey said. Customers used nearly 200 percent more data last year in their Chevy vehicles than in previous years. See how OnStar and 4G LTE Wi-Fi can make your travels more entertaining, safe and productive with a demonstration at Freeway Chevrolet.

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